AUGMET HELP CENTRE
Welcome to AUGMET Support Portal

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  1. AUGMET HELP CENTRE
  2. AUGMET Support Portal

AUGMET Support Portal

Welcome! You can raise a request for AUGMET Customer Support using the options provided.
Please read the sections carefully and choose appropriate options

Augmet

Bug

Tell us the problems you're experiencing. It could be incorrect data mapping, wrong interpretation of data, algorithmic/pipeline level issues.

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