AUGMET HELP CENTRE
Welcome to AUGMET Support Portal

NO PHI ACCEPTED. THIS IS NOT A PHI COMPATIBLE PLATFORM.
Please ensure no PHI is visible in your tickets, screenshots or the recordings.

  1. AUGMET HELP CENTRE
  2. AUGMET Support Portal

AUGMET Support Portal

Welcome! You can raise a request for AUGMET Customer Support using the options provided.
Please read the sections carefully and choose appropriate options

  • Tool Integration

    This request type is for tools that need to be integrated with AUGMET. To support your request please attach the necessary document and we shall do the needful

  • Quick fix (Small/Recurrent Issues)

    Minor issues can be trapped here.

  • Critical issues

    Augmet Down issues
    Include issues pertaining to missing data, unable to download files, sudden temporary issues, login/ access issues, functionalities which were working earlier and have suddenly stopped.

  • Bug

    Tell us the problems you're experiencing. It could be incorrect data mapping, wrong interpretation of data, algorithmic/pipeline level issues.

  • Technical support

    Need help in unarchiving samples, installing, configuring, or troubleshooting? Select this to request assistance.

  • Suggest a new feature

    Let us know your idea for a new feature.

  • Suggest improvement

    See a place where we can do better? We're all ears.

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